Operators shall establish standard operating procedures (SOPs) that provide guidance to flight operations personnel to ensure safe, efficient, logical and predictable means of carrying out flight procedures.
Note.— The Preparation of an Operations Manual (Doc 9376), Chapter 8, 8.6.2, includes general considerations
about SOPs. The Human Factors Training Manual (Doc 9683), Part 1, Chapter 2, 2.5.11, includes general
considerations about SOPs design.
SOPs specify a sequence of tasks and actions to ensure that flight procedures can be carried out according to 1.1. To achieve these objectives, SOPs should unambiguously express:
a) what the task is;
b) when the task is to be conducted (time and sequence);
c) by whom the task is to be conducted;
d) how the task is to be done (actions);
e) what the sequence of actions consists of; and
f) what type of feedback is to be provided as a result of the actions (verbal call-out, instrument indication, switch position, etc.).
1.3.1 To ensure compatibility with specific operational environments and compliance by flight operations personnel, SOPs design should take into consideration:
a) the nature of the operator’s environment and type of operation;
b) the operational philosophy, including crew coordination;
c) the training philosophy, including human performance training;
d) the operator’s corporate culture, including the degree of flexibility to be built into SOPs design;
e) the levels of experience of different user groups, such as flight crews, aircraft maintenance engineers and cabin attendants;
f) resource conservation policies, such as fuel conservation or wear on power plants and systems;
g) flight deck automation, including flight deck and systems layout and supporting documentation;
h) the compatibility between SOPs and operational documentation; and
i) procedural deviation during abnormal/unforeseen situations.
1.3.2 Flight operations personnel should be involved in the development of SOPs.
SOPs IMPLEMENTATION AND USE
Operators should establish a formal process of feedback from flight operations personnel to ensure standardization,
compliance and evaluation of reasons for non-compliance during SOPs implementation and use.